Thank you for choosing on-line payments with us.
If there is some reason you are not happy with your online payment or utilities, please contact us so that we can help.
Since there are no physical goods involved in this online payment, a standard return policy would not apply. If a refund is being requested, please do so within the first 30 days from the date of the online payment.
Once we receive notice that a refund has been requested, we will need to review the situation to determine if it applies. An example where it would apply would include, but not necessarily be limited, to accidental double billing. We will send notice (email, text message, or phone call) that we have received your refund request. We will notify you of your refund status after reviewing the situation and nature of the request.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to initiate a refund or would like a semi-concise explanation, contact us at firstname.lastname@example.org